FAQ

How long does shipping take?

Orders are normally processed in 1–2 business days. After shipment, estimated United States transit time is 4–6 business days. Weekends and United States federal holidays do not count as business days.

How do I track my order?

When tracking is available, it is sent to the order email after shipment. Tracking can take time to update after carrier acceptance.

Can I change or cancel an order?

Contact us as soon as possible before shipment. We cannot guarantee a change or cancellation once fulfillment has started, and shipped orders cannot be reliably redirected.

What is the return window?

Eligible return requests may be made within 30 days after delivery. The item must be unused, in original condition, and in the original packaging, with the order number or proof of purchase.

Who pays return shipping?

For an eligible return, scrubdaddy pays return shipping and provides the return method or a prepaid label.

When will I receive a refund?

After the return is received and approved, we issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional posting time.

What if my item is damaged, missing, or incorrect?

Contact us with the order number, details, and clear photos when available. We will review the issue and provide the next step.

What payment methods are accepted?

The payment methods currently enabled for your transaction are displayed in Shopify's secure checkout. Orders are processed in USD, and a method not shown at checkout is not enabled for that order.